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Inertia Lighting

Growth · Verified

Customer Service Agent

Game group listing. This recruiter has self-identified as an online community / game. Not affiliated with any official organisation. Apply only if you understand the context — this is not a real paid vacancy.

Inertia LightingRemoteContract· Customer ServiceVolunteer

About the role

As a Customer Service Agent at Inertia Lighting, you will serve as the primary point of contact for our community and customers. Operating directly through our Discord ticketing system, you will deliver fast, reliable, and empathetic technical and administrative support to ensure a seamless experience across all of our products and services.

What you'll do

—Answer Tickets & Provide Support
—Product Guidance & Troubleshooting
—Account & Purchase Resolution
—Feedback Reporting & Ticket Sorting

What we expect

—Must be 14 years old or older
—Must use Inertia Lighting products
—Attend 1 monthly meeting
—Have a microphone and able to use VC
—Understand Roblox Studio + Discord
—Communication & Teamwork

What we offer

—Free product licenses

Application form

This role has 21 custom questions plus your resume.

Discord ID:text

Roblox ID:text

What products do you own?select

How did you join inertia? (How did you find us)select

What made you apply for staff today?textarea

How active are you?select

Do you have a microphone?text

Do you feel confident messaging new people/customers?select

Do you feel confident calling new people/customers?select

Are you available to attend monthly meetings?select

Please provide an example of a greeting that you feel is welcoming, effective, and easy to read.textarea

Why is it important that every customer fills out the ticket templates completely?textarea

If a customer lost access to their account, what type of ticket should they open?select

If you need help with a ticket, what should you do?select

How many tickets may a customer have open at a time?select

What would you do when handling a customer telling you that they need something fixed right this second because they have an event in 20 minutes? (if you happen to see it) textarea

Are you allowed to go into a customer's game to "Fix" products for them?select

What will you do if someone opens the wrong ticket?select

Do you have any questions about the position?select

What questions do you have?textarea

Please sign your DISCORD USERNAME to agree that you have reviewed your answers and that you're ready to submit the application to our legal team.text